Practically every new client makes contact through a friend who is a client or via a positive piece of feedback. Sue G is a long time friend of Fiona K and mentioned the locket commission when she first made contact. We were in Sydney for another event and met up with her at the AGNSW restaurant where all her sentimental family material was pulled out and spread across the table. As usual we documented each piece and Barbara and Sue continued their communication via emails and phone calls. We also documented each stage of the process from metal melt to gems reset. We even posted the final piece as a movie on Instagram for the client view. Rather than send in an express post trackable satchel, Sue is waiting to collect her new bracelet when she visits us in Brisbane (with another couple of tasks). Lovely material – lovely client – lovely outcome (same old story) . . .