First for the scanned email, I’ve protected the client’s details with a simple brush rule.

so . . . how would you have handled this request?

I first of all went to the commissioner’s list posted on this blog’s (pages), top left hand column. Opened the file and checked the details, went to the locked section of the safe. Opened the box labeled – ‘jewellery left by people’, found the ring with the date and phone number (long cancelled). Well there’s still another 19 parcels belonging to lost commissioners . . .